Last Updated: February 7th, 2024

This Privacy Policy describes the information PT Florindo Trading International, a private company that owns and operates “AYR Water” hospitality brand (“Florindo”, “we”, “our”, or “us”) collects, how we use this information, with whom we share it, how long we retain it, and the choices you have in connection with this. This Privacy Notice applies to Florindo-owned international websites https://ayrwater.com/) (“Websites”), software, and online and offline services (collectively, our “Services”).

Personal Information

How We Collect, How We Use It, How Long We Keep     It, and How We Share It Throughyour use of the Services, we collect personal information (information that identifies you or relates to you as an identifiable individual and includes the term “personal data” as such is defined under Indonesian privacy law) as you use our Services to:

Request Access to the AYR Water Portal.

In order to register for portal access, we will collect from you your identifiers (name, business name, business email address, business physical address, business telephone number), account number, and your online account information (username and password). We collect this information to administer your account, to communicate with you, to validate your credentials and authenticate you when you log into our  website, to keep track of your purchases, and to determine future products  and services that may be of interest to you (i.e., account profiling). To  opt-out of profiling please email us at support@ayrwater.com. We share this information with our third-party customer relationship  management platform service provider to assist with managing Florindo’s  relationship with you. We will retain your account information for our retention period unless we receive a request to delete this information  and no exception to your right to deletion applies.

Communicate with you by telephone.

 When you communicate with us by telephone on a recorded line,     with your consent, we will collect your identifiers (name) and auditory information (recording of your voice). We will retain this information for our retention period, or less if we have received a request to delete this information (and there is no applicable exception to deletion).

Request Pricing.

When you request a   quote through our Websites, we collect from you your identifiers (name,  email address, company name, and postal code). We will use this  information to communicate with you about your pricing request. We will retain this information for our retention period, or less if we have received a request to delete this information (and there is no applicable  exception to deletion).

Schedule a Meeting.

When you schedule a     meeting with Florindo through our Websites we will collect from you your  identifiers (name, email address, telephone number, ZIP code, company  name), and anything else you share in form. We will share this information  with our third party scheduling provider. We will retain this information for our retention period, or less if we have received a request to delete  this information (and there is no applicable exception to deletion).

Fulfill your purchases.

When     you make a purchase through the Website, we will collect your identifiers  (name, company name, title, email address, physical address, telephone number) and, through our third-party payment processor, your payment card information (masked payment card number, card type, name on card, customer wallet token, and expiration date) or financial account information  (account number and routing number). We will use this information to  complete, fulfill, manage and communicate with you about your transactions,  check your credit (if necessary), and process payments.  We share this information with our third-party payment and shipping providers to      collect your payment and fulfill your orders. We will retain your identifiers and financial information for our retention period, or less if we receive a request to delete this information (and there is no  applicable exception to deletion).

Subscribe you to our monthly newsletter and marketing communications.

If you sign up to     receive marketing communications from us, we will collect your  identifiers (name) and contact information (e-mail) to send you e-mail  marketing communications.  If you wish to unsubscribe from future  e-mail marketing communications, you can click on the “Unsubscribe” hyperlink located in each e-mail marketing communication.  We share  your identifiers and contact information with our third party marketing providers who send you marketing emails on our behalf.  Please note that we will continue to send you notifications related to product recalls, notifications that are necessary to the Services, or  notifications regarding requested products or services. We will retain this information for our retention period, or less if we receive a request to unsubscribe or delete this information (and there is no applicable exception to deletion).

Hire employees.

When you apply for employment with Florindo, we will collect your personal identifiers (name, email address, physical address, telephone number) and your professional or employment information (resume, cover letter, employment history,educational history). We use this personal information to assess and  manage your application with Florindo, to communicate with you regarding  your candidacy, and as necessary to comply with the law. Administer the live chat. When you use the     Live Chat functionality of the Websites, we will collect your identifiers (name and email address), and any information you disclose in your  communications with us. We do not share this information with any third parties other than the chat provider. We will retain this information for our retention period, or less if we have received a request to delete this information.

Provide customer service online.

When you contact our   Customer Service department by e-mail or online message, we collect from you, your identifiers (name, address, phone number, and email address) and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, and address any issues you may have. We do  not share this information with any third parties except our e-mail provider.  We will retain this information for our retention period,or less if we have received a request to delete this information (and there is no applicable exception to deletion).

Analyze website usage through cookies. 

When you visit our web site, we use cookies, pixels, web beacons, and other  similar technologies to: (i) enable the website to function properly; (ii)  track you within the website; (iii) enhance user experience; (iv) conduct  analytics to improve the website; (v) prevent fraudulent use of the  website; (vi) effectively market to you, and (vii) diagnose and repair     technical errors with the website and, in cases of abuse, track and mitigate the abuse.  Thus, cookies might store information about you, your preferences, or your device, such as:

Usage information: We use cookies to collect information about your interaction with our website and online content, such as pages visited, frequency of access, time spent on each page, and referring website details. We use this information for analytics and marketing purposes.

Location Information: We use cookies to collect information about your location, which may be determined through your IP address. We use this information to provide website functionality such as finding a store near you. You can adjust your consent to

providing location information in your browser settings.

Device information:We use cookies to collect certain information about the device you use to access the website, such as hardware model, operating system, browser, and device preferences. We use this information for analytics and marketing purposes.

In general, to disable cookies and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. When you opt-out an opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device. To opt out of targeted advertising, please visit Do Not Sell or Share My Personal Information. Certain third parties also offer broad cookie opt out options such as:

2. How We Share Your Personal Information

A. Information Sharing Generally

In addition to the specific third-party sharing outlined above, Florindo shares personal information in the following general scenarios:

  • With service providers: We share your personal information with our service providers that assist us in providing the Services, such as our payment processors, IT support, order fulfilment and delivery providers and/or product vendors, website, email, and text message marketing providers, credit reporting agencies (if applicable), customer service providers, data analytics providers, communications providers, online scheduling provider, cloud and hosting providers, and email  providers.  These third-party service providers have access to     personal information needed to perform their services, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data  protection laws. 
  • Within     Florindo: Where necessary, we share your     personal information within Florindo for legitimate business purposes, to the extent permitted by law, in order to efficiently carry out our business, and we may share your information with our affiliates for  cross-marketing purposes.
  • In the     event of a corporate reorganization: In the event that     we enter into, or intend to enter into, a transaction that alters the structure of our organization, such as a reorganization, merger,  acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our assets, we would share your personal information with third parties, including the buyer or target (and their agents and advisors) for the  purpose of facilitating and completing the transaction. We will also share your personal information with third parties if we undergo bankruptcy or  liquidation, in the course of such proceedings.
  • For  legal purposes: We will share     your personal information where we are legally required to do so, such as in response to tax obligations, court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law.
  • With     your consent: Apart from the reasons identified     above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you  provide the personal information or before the personal information you  have already provided is shared for such purpose. You may revoke your consent at any time with effect going forward.

3.Your Information Choices

In addition to the specific information choices outlined above, you have more options as to how your information is used in the following scenarios:

  • Locationsettings: You can prevent your mobile device fromsharing your location data by adjusting the permissions on your mobile device or within the
  • Services Push notifications: If you have enabled pushnotifications, you may disable these at any time by updating your device settings.  

Exercise Your Rights

To exercise your rights, you may email us at inquiry@ayrwater.com. For requests submitted, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it.  Our privacy portal will guide you through the process, asking for information such as name, email address, and phone number, so that we may identify you and process your request. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. To opt-out of the sale or sharing of your personal information, visit Do Not Sell or Share My Personal Information. If you are using an authorized agent to submit a CCPA/CPRA privacy request, please provide written permission, signed by the consumer, authorizing the agent to submit the request.

4. Information Security

Weimplement and maintain reasonable security measures, such as access controls and encryption, to protect the personal information we collect and maintain. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the

information we have collected from you.

5. Protection of Children’s Personal Information

Wedo not knowingly or specifically request or collect personally identifiable information from or about children and do not market specifically to children.

6. Policy Changes and Applicability

Florindo reserves the right to change this Privacy Policy at any time. If we make changes, we will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Policy to stay informed. If we make changes that materially affect your privacy rights, we

will notify you via email and/or by prominently posting notice on the Services and obtain your consent, if required.

Our Privacy Policy applies only to Florindo and not to other companies’ or organizations’ sites to which we link or to which you otherwise provide your information during your relationship with us.

7. Questions

If you have any questions or objection as to how we collect and process your personal information, please contact us at support@ayrwater.com.

Privacy Policy last updated February 7th, 2024.